FAQ

Answers to the most frequently asked question by Team PodiumIO

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45 articles in this collection
Written by Kritika, Eric Plamondon, Franc Botti and 1 other

Features included with Grow Subscription

Grow subscription includes everything in startup as well as many other enhanced feature to take your business to the next level.

Written by Franc Botti
Updated over a week ago

How to update/change your credit cards for paying your PodiumIO subscription

Written by Eric Gopeesingh
Updated this week

Why am I unable to click 'Next' while scheduling the booking for multiple days of the week?

Written by Eric Plamondon
Updated over a week ago

Real-Time Booking Pages

How to add the "I accept all terms and conditions" link next to a book now button on a booking page?

Add terms & conditions to your booking page

Written by Kritika
Updated over a week ago

How to enable tips($) for your service providers.

Add a question for tips on your booking page or email your customers first to get their consent and then add tip to the final charges

Written by Franc Botti
Updated over a week ago

How does "real-time availability scheduling" work?

Written by Franc Botti
Updated over a week ago

On the booking page, can I offer multiple services?

Written by Franc Botti
Updated over a week ago

How can I book an appointment with PodiumIO Team?

Book a live screen sharing demo with PodiumIO team

Written by Kritika
Updated over a week ago

Is there a way to check the booking pages without them being live on the site?

Test your booking pages in preview mode

Written by Kritika
Updated over a week ago

Invoicing

How do I update the Billing Address on the Invoice?

You can add or edit the billing address if it is different from the service address

Written by Eric Plamondon
Updated over a week ago

Can I download & print the invoice?

Written by Eric Plamondon
Updated over a week ago

Can I send an invoice to multiple people at the same time?

Written by Kritika
Updated over a week ago

How can I view the Invoice details of a booking?

Written by Kritika
Updated over a week ago

How do I know if an invoice is paid?

Written by Eric Plamondon
Updated over a week ago

What happens when I cancel the invoice?

Learn how to cancel the invoice and sent the cancelled invoice to your customer

Written by Eric Plamondon
Updated over a week ago

Payment Processing

What does capture and release payment means?

Know what it means to pre-autorize, capture and release payment

Written by Eric Plamondon
Updated over a week ago

How to reset my Stripe Account ?

Written by Kritika
Updated over a week ago

Will the system automatically bill customers for work completed, or do I manually have to request payment each time?

Written by Eric Plamondon
Updated over a week ago

What's the difference between a pre-authorization and a captured charge?

Written by Eric Plamondon
Updated over a week ago

How do I complete (capture) a credit card transaction?

Written by Eric Plamondon
Updated over a week ago

I don't use Stripe, is my customer's information secure?

Written by Eric Plamondon
Updated over a week ago

What happens when a web booking comes in?

Written by Eric Plamondon
Updated over a week ago

Users account - Adminstrator/Service Provider/Customer

Booking Confirmation is not getting sent to the client. What can I do?

You can, at any time, resend a booking confirmation email to your customer.

Written by Franc Botti
Updated over a week ago

How to send another invite to my service provider, if an account was set up but the invite has expired?

Notify your team member (aka agent/Service Provider) to activate their account

Written by Kritika
Updated over a week ago

Do my customers have access to their own account?

Can my customer view their upcoming bookings, prices and past charges?

Written by Eric Gopeesingh
Updated over a week ago

How do I delete a customer profile?

Delete a customer in PodiumIO

Written by Kritika
Updated over a week ago

Can a client book a recurring service?

Written by Kritika
Updated over a week ago

Is there anyway to see how many hours my service provider (aka team members like Cleaner) had worked?

Know the no. of hours your cleaners were assigned a job by day, week, month, etc

Written by Franc Botti
Updated over a week ago

How can I mark closed on days during the holidays so no bookings come through?

Choose Non-Working Hours

Written by Kritika
Updated over a week ago

Notifications

How can I change my email for the notifications?

Written by Kritika
Updated over a week ago

Mobile App

Why am I not able to view any bookings on the mobile app?

Written by Kritika
Updated over a week ago

How to hide completed bookings in PodiumIO Mobile App?

Written by Kritika
Updated over a week ago

Is there an agent app where they can login and check-in/check-out and take pictures?

Mobile app for your service provider (aka agent/team members)

Written by Eric Gopeesingh
Updated over a week ago

Web Hosting / Email Hosting

What is web hosting?

Written by Eric Gopeesingh
Updated over a week ago

Can I use my own hosting with a PodiumIO360 website?

Written by Eric Gopeesingh
Updated over a week ago

I already have a website, can I transfer it to your hosting?

Written by Eric Gopeesingh
Updated over a week ago

Does switching our email hosting has any impact on my PodiumIO account?

Written by Eric Gopeesingh
Updated over a week ago

Web Security

What is an SSL certificate?

Written by Kritika
Updated over a week ago

Do I need an SSL certificate?

Written by Kritika
Updated over a week ago

What are the benefits of having an SSL certificate on my website?

Written by Kritika
Updated over a week ago

How will people know my website is safe?

Written by Kritika
Updated over a week ago

Website

How do I point my domain to my new PodiumIO Web Site?

Written by Franc Botti
Updated over a week ago

Why should I have a website?

Written by Franc Botti
Updated over a week ago

Can I connect my social media and website?

Written by Franc Botti
Updated over a week ago

Can I customize my website?

Written by Franc Botti
Updated over a week ago