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FAQ
Answers to the most frequently asked question by Team PodiumIO
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44 articles in this collection
Written by
Kritika,
Eric Plamondon,
Franc Botti
and 1 other
Feature Releases by PodiumIO (Year 2022)
Written by
Eric Plamondon
Updated over a week ago
Features included with Grow Subscription
Grow subscription includes everything in startup as well as many other enhanced feature to take your business to the next level.
Written by
Franc Botti
Updated over a week ago
How to update/change your credit cards for paying your PodiumIO subscription
Written by
Eric Gopeesingh
Updated over a week ago
Why am I unable to click 'Next' while scheduling the booking for multiple days of the week?
Written by
Eric Plamondon
Updated over a week ago
Real-Time Booking Pages
How to add the "I accept all terms and conditions" link next to a book now button on a booking page?
Add terms & conditions to your booking page
Written by
Kritika
Updated over a week ago
How to enable tips($) for your service providers.
Add a question for tips on your booking page or email your customers first to get their consent and then add tip to the final charges
Written by
Franc Botti
Updated over a week ago
How does "real-time availability scheduling" work?
Written by
Franc Botti
Updated over a week ago
On the booking page, can I offer multiple services?
Written by
Franc Botti
Updated over a week ago
How can I book an appointment with PodiumIO Team?
Book a live screen sharing demo with PodiumIO team
Written by
Kritika
Updated over a week ago
Is there a way to check the booking pages without them being live on the site?
Test your booking pages in preview mode
Written by
Kritika
Updated over a week ago
Invoicing
How do I update the Billing Address on the Invoice?
You can add or edit the billing address if it is different from the service address
Written by
Eric Plamondon
Updated over a week ago
Can I download & print the invoice?
Written by
Eric Plamondon
Updated over a week ago
Can I send an invoice to multiple people at the same time?
Written by
Kritika
Updated over a week ago
How can I view the Invoice details of a booking?
Written by
Kritika
Updated over a week ago
How do I know if an invoice is paid?
Written by
Eric Plamondon
Updated over a week ago
What happens when I cancel the invoice?
Learn how to cancel the invoice and sent the cancelled invoice to your customer
Written by
Eric Plamondon
Updated over a week ago
Payment Processing
What do capture, release and pre-authorization payment mean?
Know what it means to pre-authorize, capture and release payment
Written by
Eric Plamondon
Updated over a week ago
Will the system automatically bill customers for work completed, or do I manually have to request payment each time?
Written by
Eric Plamondon
Updated over a week ago
What's the difference between a pre-authorization and a captured charge?
Written by
Eric Plamondon
Updated over a week ago
I don't use Stripe, is my customer's information secure?
Written by
Eric Plamondon
Updated over a week ago
What happens when a web booking comes in?
Written by
Eric Plamondon
Updated over a week ago
Users account - Adminstrator/Service Provider/Customer
Booking Confirmation is not getting sent to the client. What can I do?
You can, at any time, resend a booking confirmation email to your customer.
Written by
Franc Botti
Updated over a week ago
How to send another invite to my service provider, if an account was set up but the invite has expired?
Notify your team member (aka agent/Service Provider) to activate their account
Written by
Kritika
Updated over a week ago
Do my customers have access to their own account?
Can my customer view their upcoming bookings, prices and past charges?
Written by
Eric Gopeesingh
Updated over a week ago
How do I delete a customer profile?
Delete a customer in PodiumIO
Written by
Kritika
Updated over a week ago
Can a client book a recurring service?
Written by
Kritika
Updated over a week ago
Is there anyway to see how many hours my service provider (aka team members like Cleaner) had worked?
Know the no. of hours your cleaners were assigned a job by day, week, month, etc
Written by
Franc Botti
Updated over a week ago
How to manage Non-Working Hours in your Company Calendar
Block off time in your Company Calendar to prevent bookings at unwanted times
Written by
Kritika
Updated over a week ago
Notifications
How can I change my email for the notifications?
Written by
Kritika
Updated over a week ago
Mobile App
Why am I not able to view any bookings on the mobile app?
Written by
Kritika
Updated over a week ago
How to hide completed bookings in PodiumIO Mobile App?
Written by
Kritika
Updated over a week ago
PodiumIO Mobile App for Service Providers
Learn all about the Mobile app for Service Providers (AKA agent/team members)
Written by
Eric Gopeesingh
Updated over a week ago
Web Hosting / Email Hosting
What is web hosting?
Written by
Eric Gopeesingh
Updated over a week ago
Can I use my own hosting with a PodiumIO360 website?
Written by
Eric Gopeesingh
Updated over a week ago
I already have a website, can I transfer it to your hosting?
Written by
Eric Gopeesingh
Updated over a week ago
Does switching our email hosting has any impact on my PodiumIO account?
Written by
Eric Gopeesingh
Updated over a week ago
Web Security
What is an SSL certificate?
Written by
Kritika
Updated over a week ago
Do I need an SSL certificate?
Written by
Kritika
Updated over a week ago
What are the benefits of having an SSL certificate on my website?
Written by
Kritika
Updated over a week ago
How will people know my website is safe?
Written by
Kritika
Updated over a week ago
Website
How do I point my domain to my new PodiumIO Web Site?
Written by
Franc Botti
Updated over a week ago
Why should I have a website?
Written by
Franc Botti
Updated over a week ago
Can I connect my social media and website?
Written by
Franc Botti
Updated over a week ago
Can I customize my website?
Written by
Franc Botti
Updated over a week ago