To ensure that your Service Provider can send and receive the message through PodiumIO Mobile App, please make sure all the below actions have been successfully taken.
2. We turned on Team Chat and mobile push notification on all your service providers for you.
Please verify that your service provider's profile settings are correct:
a. On the main left menu go to Operations and click on "Service Providers"
b. Select a Service Provider
c. On the right menu, click on "Edit"
d. Scroll at the bottom of the page to find "TeamChat and Mobile Push communication enabled" > Check if it is "Yes"
3. Advise all of your service providers to accept mobile push notifications on their mobile phone.
To Accept, please forward the below steps to your Service Provider -
a. Open the PodiumIO Mobile App on your mobile
b. Click on 3 horizontal lines on the top left and click on "More"
c. Click on "App Settings"
d. You would notice, that Mobile Push notification settings are disabled. To enable, simple click on "Want push Notifications" indicated by black arrow below
Try it with your team! As Admin, go to your Inbox on web or Mobile App > Select a Service Provider > Send a message