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What is Communication Hub?
An easy all-in-one tool for managing customer communications. Centralize all your customer communication in one place to respond faster, coordinate quickly & grow your business.
Consolidate all your communication channels including your Chat box, SMS, Emails, Facebook Messenger and Google business chat into your PodiumIO powered Centralized Communication Hub.
Communication Hub consist of an Inbox, a centralized place where you can send and receive all the messages from your customers via channels that have been connected.
Your Communication Hub can be connected to multiple channels like Chat Box (Free), SMS, Email, Facebook and Google My Business.
All your customer conversations will be organized as if they were from the same platform (tagged as displayed by an arrow below), making it easier for you to manage and respond faster. Your replies go directly to the customer in the channel it came in on—so for them, all they see is a flawless customer experience.
Deliver a customer experiences that lead to greater loyalty and growth,
Respond Faster by connecting all your communication channels in a single Inbox
Convert your conversations into a sales opportunity with quick access to “Actions”.
Coordinate quickly with your Service Provider having access to shared inbox
Access to rich customer context you need without leaving Inbox.
Bring all customer communication into one collaborative platform with PodiumIO.
Chat Box is one of the many widget to engage your website visitors. There are multiple other free engagement widgets in "Customer Floating Dock" that you can add to your website and sell more online!
What Channels does Communication Hub Supports?
You can receive and reply to all incoming messages from multiple channels right from your PodiumIO Inbox including via our Mobile App, making it possible to stay connected in the field and 24/7.
Your Communication Hub can be connected to
We will be adding many more channels in near future.
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