Statuses are used in different parts of Listings to easily describe the status of a Listing, channel/directory, or verification.
Listing status:
Status:
Active: will be synced and renewed.
Inactive: will not be synced anymore.
Needs Review: our support team needs to review the location (business) data.
Canceled: will be synced, will not be renewed.
Closed: location (business) has shut down, we'll remove listings from the internet.
Last Save date: Last date edits to the Listings profile were made and saved
Last Sync date: Last date the listing was synchronized to all channels
Channel status:
Meaning | Statuses |
Listings in sync | This means that all details are in sync and the profile information saved in the platform has been published on the directory and the listing is up-to-date. Location (business) data is synced, checked regularly, and updated if necessary. |
Submitted | This means that all details saved in our platform have been submitted to the directory/source. However, it is not possible to confirm in real-time which details are published on the live listing. |
Listings being updated | E.g. when a listing has been created but the verification is outstanding (Google), or with Bing when the location details are still being quality-checked. |
Listings cannot be updated / Claimed by others | The profile cannot be created or updated because:
Your action is required to release the listing. |
Listings cannot be updated / Requiring your attention | e.g. with Google or Facebook when the accounts are not yet connected. Might also happen when the opening hours or category are missing and the listing cannot be created due to missing information in mandatory fields. |
Google Listing statuses:
Listing Status | Action required from the user |
No account connected | Connect to GMB |
Account connected - no listing found | Create a listing in the connected GMB account |
Listing not verified | Start verification with suggested methods |
Listing initiated verification | Finish verification by providing the verification code |
Listing is verified | Nothing to do - we start managing the listing |
Listing is found on GMB but not in the connected account | Request Admin Right with the URL provided in the response of GET api/locations/id or Connect with another GMB account |
Facebook Listing statuses:
Listing Status | Action required from user |
No account connected | Connect to FB |
Account connected - no listing found | Create a listing in the connected FB account |
Listing found | Start verification with suggested methods |