Statuses are used in different parts of Listings to easily describe the status of a Listing, channel/directory, or verification.

Listing status:

  • Status:

    • Active: will be synced and renewed.

    • Inactive: will not be synced anymore.

    • Needs Review: our support team needs to review the location (business) data.

    • Canceled: will be synced, will not be renewed.

    • Closed: location (business) has shut down, we'll remove listings from the internet.

  • Last Save date: Last date edits to the Listings profile were made and saved

  • Last Sync date: Last date the listing was synchronized to all channels

Channel status:

Meaning

Statuses

Listings in sync

This means that all details are in sync and the profile information saved in the platform has been published on the directory and the listing is up-to-date. Location (business) data is synced, checked regularly, and updated if necessary.

Submitted

This means that all details saved in our platform have been submitted to the directory/source. However, it is not possible to confirm in real-time which details are published on the live listing.

Listings being updated

E.g. when a listing has been created but the verification is outstanding (Google), or with Bing when the location details are still being quality-checked.

Listings cannot be updated / Claimed by others

The profile cannot be created or updated because:

  • there is already an existing listing that is claimed by a third party

  • or mandatory fields are missing for the directory

Your action is required to release the listing.

Listings cannot be updated / Requiring your attention

e.g. with Google or Facebook when the accounts are not yet connected. Might also happen when the opening hours or category are missing and the listing cannot be created due to missing information in mandatory fields.

Google Listing statuses:

Listing Status

Action required from the user

No account connected

Connect to GMB

Account connected - no listing found

Create a listing in the connected GMB account

Listing not verified

Start verification with suggested methods

Listing initiated verification

Finish verification by providing the verification code

Listing is verified

Nothing to do - we start managing the listing

Listing is found on GMB but not in the connected account

Request Admin Right with the URL provided in the response of GET api/locations/id or Connect with another GMB account

Facebook Listing statuses:

Listing Status

Action required from user

No account connected

Connect to FB

Account connected - no listing found

Create a listing in the connected FB account
or
Claim an unclaimed page in FB that will then be found by us within the connected account

Listing found

Start verification with suggested methods

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