Yes, you can refund your customers directly from your stripe account.

Important note - If you directly refund from your stripe account, PodiumIO will not reflect that refund amount under your customer revenue information. PodiumIO will not know if there has been any refund taken place.

If you want to refund through Stripe, here's how to do it -

1. After capturing a payment, you will see the option to refund the customer in the Stripe dashboard:

Refund payment Stripe

2. Click “Refund”, and you will have the option to refund a full or partial amount, as well as select and describe a reason for the refund. Once ready, click “Refund” again to finalize the refund.

Refund Payment Stripe Final Step

3. Once the payment has been refunded, you will see the updated status in your Stripe dashboard.

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