To see and read your customer feedback, there are three options available -

  1. Customer & Booking Profile - You can see the feedback given by the customer for each of the services you provided them.

  2. CRM > Feedback (see image below)- This section lets you view all the feedbacks you received from all your customers. This will help you to understand the trend of your overall quality of service.

  1. Customer & Booking Profile

  • In the left menu bar, Go to "Customers"

  • Select the customer for whom you would like to see the feedback

  • On the customer profile screen, you can view all the feedbacks received under the "Feedback" section

To view all the details related to feedback like date of the feedback, booking details, etc click on "customer feedback" (the grey arrow on the bottom right corner under "Feedback")

2. CRM > Feedback (see image below)

In the left navigation menu bar, Go to "CRM", click on "Feedback"

Related Resources 👉

How to request feedback from my customer?

What if I want to mark a booking as "complete" but would like to skip to ask for feedback?

How do my customers rate my services after I "Request a rating"?

Did this answer your question?