🔰 Product Tour - How to request a rating?

Option 1: Under "Bookings" section in the PodiumIO backend.

Select the booking for which you would like to request a rating from your customer.

Request a rating from customer under bookings

On the right side of your screen, there is an option under "Actions" to "Request a rating". Your rating request will be sent instantly to the registered email of your customer.

Request a rating from customer under bookings

Note : You can request a rating anytime after the booking has been created. It is not dependent on the booking status, such as call-in, unscheduled, scheduled, dispatched or complete. For example - Even if the booking is not marked as complete, you can request a rating.

Option 2: Request a rating when you mark a booking as "Complete"

After you or your service provider have completed the job. You will have an option to mark that booking as "complete" [Under Bookings > Right Menu Options "Actions"]

Request a rating from customer when marking the booking as complete

You will be prompted with a window, requesting you to mark a booking as complete & if you would like to include a rating request. You can choose "Yes" or "No" based on your preference.

Request a rating from customer when marking the booking as complete

Related Resources 👉

Where can I view my customer ratings?

What if I want to mark a booking as "complete" but would like to skip to ask for a rating?

How do my customers rate my services after I "Request a rating"?

Did this answer your question?