To ensure a service provider can sign into PodiumIO

  • Make sure the Service Provider account has not been disabled

  • Make sure the Service Provider has the proper email address to sign into PodiumIO

If these are all correct, most likely the wrong password is being used to access the platform. Unfortunately, you cannot “retrieve” the password from PodiumIO, all passwords are stored securely using strong one-way encryption.

🔰 Guided Product Tour - Reset your Service Provider's Password

The service provider password must be reset. This can be accomplished in one of two ways

1) Your service provider can go to the PodiumIO sign-in page, on the web

  • Click the “Oops, I forgot” button

Service Provider forgot password
  • Enter their PodiumIO email address used to sign into the platform

  • Click the “Reset my password” button

Service Provider forgot password asked to enter email-is
  • An email will be sent to the service provider with instructions to choose a new password (you may also receive a CC on the email)

2) As an administrator, you can initiate a password reset

  • Make sure you have signed into the PodiumIO platform

  • On the web, navigate to Settings | Employees

Administrator setting his service provider password
  • Select the employee having the login problem (click the right-hand arrow)

Selecting Service Provider who forgot the password
  • In the right-hand margin, in the Actions section, click the “Reset User Platform” button

Administrator screen to reset service provider password
Administrator screen to reset service provider password
  • An email will be sent to the service provider with instructions to choose a new password (you may also receive a CC on the email)

Related Resources 👉

Users Overview

How do I change my password?

How can I add other administrators & service providers?

How can my employee see their assigned bookings in their own external Google Calendar?

How can I restrict which parts of the ops console my service providers are able to see?

How to add a customer?

How can I import and export my customers?

How can I see my assigned bookings in my own Google Calendar?

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